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Vanessa Devices
Home / Returns & Refunds Policy

Returns & Refunds Policy

1. Return Window
You may return products within 3 days of delivery for a full refund or exchange, provided the items are unused and in original packaging.

2. Non-Returnable Items
The following items are not eligible for return:

  • Opened software or digital downloads

  • Used or damaged items not due to our error

  • Gift cards

3. Return Process
To initiate a return, please contact us with your order number and reason for return. We will provide return instructions.

4. Refunds
After inspecting the returned item, refunds will be issued to your original payment method within 5–10 business days. You will be notified via email once the refund is processed.

5. Return Shipping
Customers are responsible for return shipping unless the product was defective or the wrong item was sent.

Availability

Monday-Sunday
09:00 - 18:00 (GMT +2)

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